服務品牌創優 引領中國銀行業服務新高度

2019年銀行優質服務網點創建研討會成功舉辦

為推動四川銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)星(xing)級、百佳(jia)網點創建(jian)工(gong)作，提(ti)升(sheng)全(quan)省(sheng)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)業(ye)服(fu)務(wu)(wu)(wu)水平，助力(li)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)業(ye)務(wu)(wu)(wu)轉型發(fa)展，2019年3月(yue)9日，由(you)成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)市地(di)方金(jin)融(rong)(rong)監(jian)督管理(li)局(ju)(ju)、四川省(sheng)城市商(shang)業(ye)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)協會(hui)(hui)(hui)、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)金(jin)融(rong)(rong)服(fu)務(wu)(wu)(wu)外包協會(hui)(hui)(hui)、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)交(jiao)子(zi)金(jin)融(rong)(rong)控股(gu)集團、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)金(jin)融(rong)(rong)服(fu)務(wu)(wu)(wu)外包協會(hui)(hui)(hui)指導，成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)金(jin)控金(jin)融(rong)(rong)培訓中心(xin)、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)金(jin)控人力(li)資(zi)源管理(li)有限公司主辦的2019年銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)優(you)質(zhi)服(fu)務(wu)(wu)(wu)網點創建(jian)研討(tao)會(hui)(hui)(hui)在成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)市高新區金(jin)控時代廣(guang)場舉行(xing)(xing)(xing)(xing)(xing)(xing)。來自工(gong)商(shang)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、中國(guo)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、建(jian)設(she)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、華夏銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、民(min)生銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、招商(shang)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、興業(ye)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、四川天(tian)府銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、遂寧銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、樂山商(shang)業(ye)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、貴陽(yang)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、天(tian)津銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、重慶銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)農商(shang)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)等(deng)38家省(sheng)內銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)機構代表、媒體代表共計(ji)100余人參(can)加研討(tao)會(hui)(hui)(hui)，成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)市地(di)方金(jin)融(rong)(rong)監(jian)督管理(li)局(ju)(ju)銀(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)(xing)(xing)與保險處(chu)副處(chu)長曹雪飛、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)交(jiao)子(zi)金(jin)融(rong)(rong)控股(gu)集團有限公司投資(zi)總(zong)監(jian)秦(qin)仕魁、成(cheng)(cheng)(cheng)(cheng)都(dou)(dou)(dou)金(jin)融(rong)(rong)服(fu)務(wu)(wu)(wu)外包協會(hui)(hui)(hui)秘書長陳萍出席研討(tao)會(hui)(hui)(hui)并(bing)致(zhi)辭。

2019年銀(yin)(yin)(yin)(yin)行優(you)質(zhi)(zhi)服(fu)務網(wang)點(dian)創(chuang)建研(yan)討(tao)(tao)會(hui)主(zhu)(zhu)題(ti)是“服(fu)務品牌(pai)創(chuang)優(you) 引領中(zhong)國(guo)銀(yin)(yin)(yin)(yin)行業(ye)服(fu)務新(xin)高度”。會(hui)上，成都市地(di)方金(jin)(jin)融(rong)監督管理局銀(yin)(yin)(yin)(yin)保(bao)處副處長曹雪飛(fei)首先致辭，他對本次研(yan)討(tao)(tao)會(hui)活動給予高度肯(ken)定，表(biao)示成都在“十三五”時期(qi)，將(jiang)立足西部金(jin)(jin)融(rong)中(zhong)心建設重點(dian)功(gong)能性需求，做(zuo)大(da)做(zuo)強金(jin)(jin)融(rong)機構(gou)(gou)集聚(ju)中(zhong)心、金(jin)(jin)融(rong)市場和(he)(he)交(jiao)易中(zhong)心、金(jin)(jin)融(rong)后(hou)臺和(he)(he)服(fu)務中(zhong)心、金(jin)(jin)融(rong)人才(cai)聚(ju)集中(zhong)心。同時，他透露本月26日至31日，由中(zhong)國(guo)人民銀(yin)(yin)(yin)(yin)行、泛(fan)美(mei)開發(fa)銀(yin)(yin)(yin)(yin)行主(zhu)(zhu)辦(ban)(ban)，四川(chuan)省政府(fu)(fu)、成都市政府(fu)(fu)協(xie)辦(ban)(ban)的(de)泛(fan)美(mei)開發(fa)銀(yin)(yin)(yin)(yin)行第60屆理事(shi)會(hui)年會(hui)將(jiang)在成都隆重舉行，這(zhe)將(jiang)是一(yi)(yi)場高級(ji)別(bie)的(de)金(jin)(jin)融(rong)主(zhu)(zhu)場外交(jiao)活動，對四川(chuan)本土銀(yin)(yin)(yin)(yin)行機構(gou)(gou)來講，將(jiang)是一(yi)(yi)次彰顯(xian)優(you)質(zhi)(zhi)服(fu)務的(de)難得機遇，希(xi)望各(ge)家銀(yin)(yin)(yin)(yin)行機構(gou)(gou)全力以赴積(ji)極(ji)配合(he)各(ge)項工作，確保(bao)年會(hui)順利成功(gong)舉辦(ban)(ban)。

作為(wei)本次研討會(hui)主(zhu)辦(ban)方股東單位相關(guan)領(ling)導(dao)，成(cheng)(cheng)都交子(zi)金(jin)(jin)(jin)(jin)融控股集(ji)團(tuan)投資總監秦仕魁在(zai)致(zhi)辭中表示，金(jin)(jin)(jin)(jin)控人力及金(jin)(jin)(jin)(jin)控培訓作為(wei)成(cheng)(cheng)都交子(zi)金(jin)(jin)(jin)(jin)控集(ji)團(tuan)的(de)(de)三級子(zi)公司，是成(cheng)(cheng)都要(yao)素市場重(zhong)(zhong)要(yao)組成(cheng)(cheng)部分，是成(cheng)(cheng)都建設(she)國家(jia)中心城(cheng)市、實施人才戰(zhan)略的(de)(de)重(zhong)(zhong)要(yao)支撐，是致(zhi)力于為(wei)金(jin)(jin)(jin)(jin)融機(ji)構提供人才招聘與引進(jin)、專業(ye)(ye)金(jin)(jin)(jin)(jin)融培訓、人力資源外包、金(jin)(jin)(jin)(jin)融行(xing)(xing)業(ye)(ye)服(fu)務(wu)優(you)化整體提升等相關(guan)服(fu)務(wu)的(de)(de)專業(ye)(ye)機(ji)構。銀行(xing)(xing)優(you)質服(fu)務(wu)創建研討會(hui)自(zi)舉(ju)辦(ban)以來，受(shou)到金(jin)(jin)(jin)(jin)融行(xing)(xing)業(ye)(ye)主(zhu)管部門、金(jin)(jin)(jin)(jin)融機(ji)構及社(she)會(hui)各界的(de)(de)廣泛(fan)關(guan)注和肯定(ding)，期待每屆(jie)研討會(hui)都可(ke)以給大(da)家(jia)帶來真正(zheng)的(de)(de)思考和推動(dong)。

成都(dou)金融服(fu)務(wu)外(wai)(wai)包(bao)協(xie)會(hui)(hui)秘書長(chang)陳萍在(zai)(zai)(zai)致辭中表示，成都(dou)市(shi)作為(wei)全國(guo)“服(fu)務(wu)外(wai)(wai)包(bao)示范城(cheng)市(shi)”之一，金融服(fu)務(wu)外(wai)(wai)包(bao)產業(ye)在(zai)(zai)(zai)成都(dou)經濟發展中具有重要的(de)戰略(lve)地位。協(xie)會(hui)(hui)將(jiang)在(zai)(zai)(zai)人行的(de)的(de)指導下，努(nu)力(li)維護各金融機構金融業(ye)務(wu)的(de)安全高效、正常有序運行，積(ji)極(ji)協(xie)助開展行業(ye)標(biao)準、服(fu)務(wu)標(biao)準的(de)制定，抓好(hao)行業(ye)自律，營(ying)造(zao)有序的(de)市(shi)場(chang)環(huan)境，促進(jin)服(fu)務(wu)質量的(de)不(bu)斷(duan)提升。

主題(ti)演講、研討環節，國內銀(yin)行業服務規范(fan)化專家（《零售銀(yin)行》雜志特邀專欄作者(zhe)）李豪遠老師(shi)作了題(ti)為“文明規范(fan)服務示范(fan)網點評估 點亮中國銀(yin)行業服務好(hao)品牌”的主題(ti)演講。

李豪遠老師(shi)分別從銀(yin)(yin)行(xing)(xing)(xing)業(ye)內(nei)和(he)(he)(he)其他(ta)行(xing)(xing)(xing)業(ye)角度，立(li)足銀(yin)(yin)行(xing)(xing)(xing)業(ye)實際和(he)(he)(he)行(xing)(xing)(xing)業(ye)發展(zhan)，解讀了(le)品(pin)牌(pai)(pai)網(wang)點(dian)的(de)戰略意義，探討和(he)(he)(he)展(zhan)望(wang)了(le)今年銀(yin)(yin)行(xing)(xing)(xing)星級(ji)、百(bai)佳網(wang)點(dian)評選的(de)新(xin)思路和(he)(he)(he)建設性意見，為四川銀(yin)(yin)行(xing)(xing)(xing)機構星級(ji)、百(bai)佳網(wang)點(dian)創建工作(zuo)提(ti)供借(jie)鑒(jian)和(he)(he)(he)參考。與會的(de)銀(yin)(yin)行(xing)(xing)(xing)機構代表結合主題演講，圍繞“服務(wu)(wu)品(pin)牌(pai)(pai)網(wang)點(dian)引領(ling)銀(yin)(yin)行(xing)(xing)(xing)業(ye)服務(wu)(wu)新(xin)高度”“服務(wu)(wu)品(pin)牌(pai)(pai)網(wang)點(dian)認知(zhi)升(sheng)(sheng)級(ji)與擺(bai)脫窘境”等主題，共同探討新(xin)金(jin)融生態下的(de)銀(yin)(yin)行(xing)(xing)(xing)服務(wu)(wu)管理新(xin)布局，爭五星、創百(bai)佳的(de)新(xin)戰略新(xin)舉措(cuo)，展(zhan)望(wang)銀(yin)(yin)行(xing)(xing)(xing)業(ye)在新(xin)金(jin)融圈(quan)中的(de)服務(wu)(wu)轉(zhuan)型升(sheng)(sheng)級(ji)，助推銀(yin)(yin)行(xing)(xing)(xing)重(zhong)新(xin)塑造自身服務(wu)(wu)核心競爭力。下午6點(dian)，研討會在和(he)(he)(he)諧、祥和(he)(he)(he)的(de)氛(fen)圍中圓(yuan)滿結束(shu)。

銀行(xing)(xing)(xing)優(you)質(zhi)服務(wu)(wu)(wu)創(chuang)建(jian)(jian)研討(tao)會(hui)是四川銀行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)創(chuang)優(you)服務(wu)(wu)(wu)的(de)學術交流品(pin)牌活動，是助推全(quan)省(sheng)銀行(xing)(xing)(xing)積極參與中(zhong)國(guo)(guo)銀行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)協會(hui)星級網點創(chuang)建(jian)(jian)工作(zuo)、提升銀行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)服務(wu)(wu)(wu)水平的(de)重(zhong)要(yao)舉(ju)措。自(zi)2014年起至(zhi)今已成(cheng)功舉(ju)辦三(san)屆，已成(cheng)為(wei)四川銀行(xing)(xing)(xing)同(tong)(tong)業(ye)(ye)(ye)(ye)充分交流、互相學習、共同(tong)(tong)成(cheng)長的(de)重(zhong)要(yao)平臺(tai)。下一(yi)步，成(cheng)都(dou)金控(kong)人力公司(si)及培(pei)訓(xun)中(zhong)心將以本次研討(tao)會(hui)為(wei)契機，進一(yi)步加強與全(quan)省(sheng)銀行(xing)(xing)(xing)機構(gou)的(de)交流合作(zuo)，做(zuo)精做(zuo)細銀行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)國(guo)(guo)家(jia)級示范網點打造、金融機構(gou)服務(wu)(wu)(wu)質(zhi)量(liang)(liang)測(ce)評、神秘訪客檢測(ce)、網點滿意度調研等專業(ye)(ye)(ye)(ye)服務(wu)(wu)(wu)，繼(ji)續籌辦高質(zhi)量(liang)(liang)的(de)研討(tao)會(hui)，努力打造四川銀行(xing)(xing)(xing)業(ye)(ye)(ye)(ye)創(chuang)優(you)的(de)“同(tong)(tong)業(ye)(ye)(ye)(ye)智庫”，為(wei)成(cheng)都(dou)國(guo)(guo)家(jia)中(zhong)心城市(shi)、西(xi)部(bu)金融中(zhong)心建(jian)(jian)設貢獻(xian)“金控(kong)培(pei)訓(xun)”力量(liang)(liang)。